Terms of Use (Users)Effective Date: 15 August 20261. IntroductionWelcome to Kursago (the "Platform," "we," "us," "our"). Kursago operates a request-and-match booking service: you submit a request for a ride or rental (a "Booking Request"), Kursago makes that request available to its network of independent Asset Providers, Chauffeurs, and licensed third-party transfer services (together, "Service Providers"), and a Service Provider then claims and commits to performing it. These Terms of Use ("Terms") govern your access to and use of the Platform as a User.Kursago is not a transport operator, car rental company, boat charter operator, or air carrier. The actual rental or transport service is always performed by an independent, appropriately licensed Service Provider, not by Kursago. However, unlike a simple listings marketplace where you pick and pay a specific, already-identified provider, Kursago itself undertakes to you, in its own name, to arrange that a Service Provider performs your Booking Request - see Section 5 for exactly what this means for your rights and for who you are contracting with at each stage.You can submit a Booking Request in more than one way: directly through the Platform (website), or through Kursago's official concierge channels on Telegram and WhatsApp. [FUTURE: a dedicated Kursago mobile application is planned; once launched, it will be added as a further Channel and this section updated accordingly.] Wherever you submit your Booking Request, the same Terms apply - see Section 9a (Booking Channels) for how this works in practice.By registering an account, browsing, or submitting a Booking Request through any Channel, you agree to these Terms. If you do not agree, you must not use the Platform or any other Channel.2. Definitions"Platform" - the website at kursago.com and any associated applications. "Channel" - any means through which you may submit a Booking Request or otherwise interact with Kursago in relation to a Booking Request, including the Platform, Kursago's official Telegram and WhatsApp accounts (Section 9a), and, once launched, the Kursago mobile application. "Company," "Kursago," "we," "us" - Portalio S.R.L. (Section 4). "User," "you" - any natural or legal person who registers an account or makes a Booking as a customer. "Asset Provider" - an individual or business that lists a car, bike, boat, or private jet for rental on the Platform. "Chauffeur" - an independent professional driver/operator who provides driving/piloting services through the Platform, whether engaged directly by an Asset Provider, registered independently on Kursago, or supplied via a Partner Service. "Partner Service" - a third-party licensed transfer, chauffeur, or mobility operator (e.g., the partner brands shown on the Platform) whose capacity Kursago makes bookable through the Platform. "Service Provider" - collectively, the Asset Provider, Chauffeur, and/or Partner Service actually performing a given Booking. "Asset" - the car, bike, boat, or private jet being rented or booked. "Booking Request" - your request for a ride or rental, submitted and paid for through the Platform before any Service Provider has been identified or has committed to performing it. "Match" or "Match Confirmation" - the point at which a specific Service Provider claims and commits to a Booking Request, confirmed to you by Kursago. "Booking" - a Booking Request that has reached Match Confirmation. "Kursago Undertaking" - Kursago's contractual commitment to you, made when you submit and pay for a Booking Request, to use reasonable efforts to arrange a suitable Service Provider to perform it, and to refund you in full if no Service Provider is matched (Section 5). "Commissionaire" - the legal capacity in which Kursago acts under Article 1731 et seq. of the Italian Civil Code: contracting with you in Kursago's own name, but for the account of the Service Provider ultimately matched to your Booking Request (Section 5). "Consumer" - a User who is a natural person acting outside their trade, business, craft, or profession. If no Service Provider is matched to your Booking Request within the matching window described in Section 9 (up to 48 hours before your scheduled departure/service time), you are entitled to a full refund as of right - this is not a discretionary goodwill gesture, it is Kursago failing to deliver what you paid for (see the Refund & Cancellation Policy, Section 2a). If a Service Provider is matched but then fails to perform (no-show, unsafe conduct, unlicensed operation, or the service is materially different from what was represented), you are entitled to a full or partial refund under the Refund & Cancellation Policy, Sections 5–7, and Kursago will pursue recovery from the Service Provider on its own account, not as a condition of your refund (Section 21 below). For matters of on-the-ground performance once a Match is confirmed - the standard of driving, the physical condition of the Asset, the conduct of the individual performing the service - the Service Provider is responsible as a matter of fact and of their own agreement with Kursago, and Kursago's liability for those specific matters is addressed in Section 21. (a)the Asset Provider themselves, driving/operating the Asset they listed;
(b)an independent professional Chauffeur registered and verified on the Platform, engaged for that specific Booking; or
(c)a Partner Service - a third-party licensed transfer/chauffeur operator whose capacity is booked through Kursago.
Chauffeur-driven car transport in Italy: an NCC ("Noleggio Con Conducente") licence or equivalent authorisation, and compliant vehicle registration/insurance. Boat charter/skipper services: applicable Italian maritime/nautical licensing (Codice della Nautica da Diporto) and vessel registration/insurance. Private jet charter: an Air Operator Certificate (AOC) issued under EU Regulation (EC) No 1008/2008 (or equivalent for non-EU operators), held by the operating Partner Service - Kursago does not and cannot itself hold or substitute for an AOC, and private jet Bookings are always fulfilled by an appropriately licensed third-party air carrier. (a)Waiting time. If pickup is delayed for reasons outside the Service Provider's control - for example, a delayed flight or train, or you are not ready at the agreed pickup time/location - the Service Provider may charge for the additional waiting time, at the rate shown on your Booking listing or, where none was shown, a reasonable rate consistent with the Booking's overall pricing.
(b)Additional services requested during the Booking. If you ask for something beyond what was confirmed at Match Confirmation - for example, an extended rental period, additional stops, or additional passengers/luggage requiring a different vehicle configuration - the Service Provider may charge for the addition.
(a)Your contract with Kursago forms when you submit and pay for a Booking Request (Section 5). This is the Kursago Undertaking - Kursago is now obligated either to arrange a Match or to refund you in full.
(b)Kursago makes your Booking Request available to registered Service Providers in the relevant category (Section 10). Any eligible Service Provider may claim it.
(c)Match Confirmation. When a Service Provider claims your Booking Request, Kursago sends you a Match Confirmation identifying the Service Provider (or, where relevant, the individual Chauffeur) who will perform your Booking, and confirming final price and timing. From this point, the Service Provider is contractually bound to Kursago to perform the service (under the Terms for Service Providers / Terms for Chauffeurs/Drivers), and the cancellation terms in the Refund & Cancellation Policy, Section 3, begin to apply.
(d)If no Match is confirmed within the matching window described in Section 9 (no later than 48 hours before your scheduled departure/service time), Kursago will automatically refund your Prepayment in full, per the Refund & Cancellation Policy, Section 2a. You do not need to request this refund, though you may also cancel your Booking Request voluntarily before a Match is confirmed for the same result.
(e)We may decline to process a Booking Request, or reverse a Match, where we suspect fraud, where payment authorisation fails, or where a matched Service Provider turns out not to meet Kursago's licensing requirements (Section 12) before the service is performed; any payment already captured will be refunded per the Refund & Cancellation Policy.
(a)Kursago is liable for failing to deliver the Kursago Undertaking itself - that is, for failing to arrange a Match where one was reasonably available, for the Platform's functioning, for accurate Booking Request information, and for its own conduct in handling payments as Commissionaire (Section 5). Where Kursago fails to arrange a Match, your remedy is the full refund described in Section 14(d) and the Refund & Cancellation Policy, Section 2a;
(b)Once a Service Provider is matched, Kursago is not liable for that Service Provider's acts, omissions, negligence, or non-performance in delivering the underlying rental or transport service, except to the extent such liability arises from Kursago's own fault (e.g., matching you with a Service Provider Kursago knew or should have known was not properly licensed) or cannot be excluded under mandatory Italian/EU consumer law. Your remedy for a matched Service Provider's non-performance is the refund/compensation process in the Refund & Cancellation Policy, Sections 5–8, which Kursago administers as Commissionaire, recovering the cost from the Service Provider on its own account rather than making your refund conditional on that recovery;
(c)nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under applicable law.
